Frequently Asked Questions - Residential

Q. Do you give free estimates?

A. It is impossible to diagnose a problem over the phone.

• There are some diagnostics that must occur to determine what course of action is required, in order to give an estimate of the cost of remediation for a failure. As such, this requires a service call and a service call incurs expense. Upon determination of the cause of the failure, the costs and timeframe of the proposed remediation will be presented for your consideration.
•  Often we receive requests to quote a repair that has been diagnosed by another servicer. We require that we make our own diagnosis and base a plan of action according to our determinations. As such, a service call is required.

Q. How often should I have my Sub Zero condenser coil cleaned?

A. Did you know Sub Zero recommends you vacuum your condenser every 3 to 6 months? Cleaning the condenser is important for the overall operations of the unit including cooling functions. A dirty condenser may lead to warm temperatures. It may also cause the unit to run excessively wasting electricity. It may contribute to condensation, frost, and water inside of the compartments. If the condenser is not cleaned properly it may even cause premature failure of mechanical components in the unit resulting in costly repairs.

By having one of Akrit Sales & Service’s factory trained technicians perform the service, we not only clean the
condenser coil but give your unit a full inspection to help identify additional service requirements that may be
needed. Click here for our Sub Zero Condenser Cleaning Special!

Q. I turned the thermostat up, but that didn't help....

A. Well, understandably so. You see the temperature control in your equipment is really just an on/off switch. Turning the dial to a colder temperature does not make the machinery "work harder".

• The numbers on the control dial indicate at what point the refrigeration will be on, and then at which point it will turn off. The compressor is only either on or off.
• If you notice your temperatures are considerably out of range, and you are certain that the temperature control setting is correct and has not been tampered or accidentally changed, you are best to call for service, now.
• Chances are that turning the thermostat to a different setting will only elongate the downtime you are experiencing and may not only jeopardize your product. Even worse however, is allowing the equipment to run in a malfunctioning condition that may result in more serious damage to the refrigeration system - and the additional costs of repairs, thereof.

Q. My dishwasher is not draining

A. The most common cause for dishwashers to not drain is a blockage in the air gap. This air gap is not part of the dishwasher but typically identified by a silver cap on your sink. Air gaps are required in Wisconsin and should be checked regularly. Usually removing the silver cover and unscrewing the top cap will reveal any debris that might be keeping the unit from draining properly

Q. BBQ burner won't light

A. BBQ’s require regular maintenance. If your unit fails to light immediately and completely please turn it off and either refer to your user manual or contact us for service. Sometimes spider mites spin webs inside the tiny holes in valves and fittings that block the flow of gas. In addition, over time burner ports become clogged and do not light properly or lead to uneven cooking.

Q. Oven Fans continue to run after oven is off

A. Today’s electronic ovens and ranges use cooling fans to assure the components are protected from high temperatures. It is common for these fans to continue operating even after you have turned the appliance off. The fans will turn off when the temperature drops to a safe level. After self cleaning these fans may run for an hour or more.

Q. Cooktop burners sparking

A. Most modern gas cooktops use electronic ignition to light the gas. This ignition system provides a spark until the flame appears then automatically shuts off. Sometimes you may notice the sparking continuing even after the flame appears. This is often caused by the burner cap being out of position. If the flame is not even around the burner check the position of the cap.

Click here for Frequently Asked Questions - Commercial